1. Introduction
Reverse Diagnostics ("we," "our," or "the App") is a device health scanning application operated by Rexxchange. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application and website.
We are committed to protecting your privacy. Diagnostic tests run locally on your device, and we design the App to minimize data collection.
2. Information We Collect
2.1 Device Diagnostic Data
When you run diagnostic tests, the App accesses hardware and system information on your device, which may include:
- Battery health, capacity, and charging status
- Sensor readings (accelerometer, gyroscope, magnetometer, etc.)
- Display, touch, camera, and audio test results
- Connectivity status (Wi-Fi, Bluetooth, cellular, NFC)
- Device model, identifiers, and hardware details needed for authenticity checks
This data is processed on your device to generate your diagnostic results and PDF reports.
2.2 Personal Information
We do not require you to create an account to use the App. We do not intentionally collect names, email addresses, or other personal identifiers through the diagnostic features, except when you contact us voluntarily (for example, via support email).
2.3 Website Usage
Our website may collect standard technical information such as browser type, device type, and pages visited through normal server or hosting logs. We do not sell this information.
3. How We Use Information
We use information solely to:
- Perform hardware diagnostic tests and display results
- Generate PDF diagnostic reports you choose to create or share
- Improve App performance and reliability
- Respond to support requests you send us
Diagnostic data is processed locally on your device. We do not use your diagnostic results for advertising or sell them to third parties.
4. Data Storage and Retention
Diagnostic results and generated reports are stored on your device unless you choose to share or export them. You control deletion by removing reports within the App or uninstalling the App.
If you contact support, we retain your correspondence only as long as needed to resolve your request and comply with legal obligations.
5. Sharing of Information
We do not sell, rent, or trade your personal information. Information may be shared only in these limited cases:
- When you explicitly share a report or link with someone else
- With service providers who help us operate the website or App (under confidentiality obligations)
- When required by law, regulation, or valid legal process
6. Third-Party Services
The App or website may rely on third-party platforms (such as app stores or hosting providers). Those services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third parties.
7. Children's Privacy
Reverse Diagnostics is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
8. Security
We take reasonable measures to protect information processed through our services. No method of electronic storage or transmission is 100% secure. You are responsible for keeping your device and any shared reports secure.
9. Your Rights
Depending on your location, you may have rights to access, correct, or delete personal information you have provided to us. To exercise these rights, contact us at the email below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the App or website after changes means you accept the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: